Claims

Learn more about our freight claims policy.

By clicking "Submit A Claim" you agree to the Terms & Conditions shown below.

Freight Claims Policy

For all claims for cargo loss, shortage, or damage (“Claims”), all claimants submitting Claims under these terms (“You”) must file Your Claim with LynnCo Supply Chain Solutions, Inc. (“LSCS”) within ten (10) days after becoming aware of any event giving rise to any such Claim. You can file Your Claim directly with LSCS by clicking on the “Submit a Claim” button above and completing LSCS’s Claim Entry Form.
If You requested LSCS to arrange the transportation of a shipment by calling LSCS or via LSCS’s web portal, You must reference and include the LSCS bill of lading number where indicated on the Claim Entry Form. The LSCS bill of lading ends in “MG.” In addition, You will be required to provide complete and legible copies of all pages of each applicable bill of lading, delivery receipt, packing list, cargo invoice, pictures of the applicable cargo upon delivery, inspection reports, shipment tender, and any and all other relevant documents requested by LSCS, in its sole and absolute discretion, which will enable LSCS to file for and recover compensation from the carrier for such Claim (collectively, the “Claim Documents”). These Claim Documents shall be provided to LSCS on the Claim Entry Form or via email to Claims@LynnCo.com prior to LSCS’s processing of any Claim.
If You or Your vendor / supplier arranged the transportation of the shipment directly with the carrier or other entity providing transportation services, You will be required to provide complete and legible copies of all pages of each of the Claim Documents. These Claim Documents shall be provided to LSCS on the Claim Entry Form or via email to Claims@LynnCo.com prior to LSCS’s processing of any Claim.
When signing the bill of lading, delivery receipt, or other delivery confirmation, You are required to detail all cargo losses, damages, missing items, etc. on the bill of lading, delivery receipt, or other delivery confirmation, and obtain the delivering driver’s signature on the applicable documents as well. In the event the bill of lading, delivery receipt, or other delivery confirmation details any cargo losses, damages, missing items, etc., You must file such applicable Claim within ten (10) days of the date of the delivery date. In addition, unless and until otherwise agreed to in writing by LSCS or the carrier, You are required to save and preserve all packaging, pallets, and banding for the carrier’s and/or its insurer’s Claim investigation and inspection, and take pictures of the damage from as many angles as possible. You and the applicable consignee have five (5) days from the delivery date to file a Claim with LSCS for concealed damage not otherwise documented on the bill of lading, delivery receipt, or other delivery confirmation. LSCS shall not be responsible for processing, and the carrier shall not be responsible for, any Claim filed more than nine (9) months after the delivery date of the applicable shipment or, in the event of non-delivery, nine (9) months after the scheduled or originally estimated delivery date of the shipment.
The Claim amount shall equal the lesser of the manufacturer’s invoice price for the loss, shortage, or damage, or the cost to repair such damaged cargo. You acknowledge and agree that You have a legal obligation to mitigate Your damages under any and all Claims whenever possible. In the event You fail to seek reasonable salvage of the cargo under a Claim, the carrier shall be entitled to an offset of the Claim equal to a reasonable salvage value for the cargo loss, shortage, or damage not otherwise salvaged.
1. If the damaged cargo is to be repaired, You are to include a Repair Cost Estimate with the Claim Entry Form, or as soon as reasonably possible thereafter, and provide a reasonable time for the carrier or its insurer to inspect the damaged cargo and seek alternate repair estimates. This Repair Cost Estimate should list the estimated cost of each part, labor rate, and number of labor hours for the repair. In the event the cargo is ultimately repaired, You must submit a Repair Cost Invoice to LSCS. The Repair Cost Invoice must list the cost of each part, labor rate, and number of labor hours incurred to complete the repair. ONLY REASONABLE COSTS WILL BE REIMBURSED, AND SUCH COSTS SHALL ONLY BE REIMBURSED UP TO THE MANUFACTURER’S INVOICE PRICE FOR THE CARGO DAMAGED.
LSCS will file the Claim with the Carrier once LSCS has received the Claim Entry Form and all Claim Documents required. Failure to file the Claim Entry Form and/or send all necessary Claim Documents in a timely manner will prolong the Claim process or prevent the processing or recovery of Your Claim. LSCS may assist both the consignee and the carrier with arranging for an inspector to visit the facility and inspect the damaged cargo. You must maintain and preserve all packaging, pallets, and banding for the Claim investigation and inspection for a reasonable time to allow the carrier or its insurer to inspect the damaged cargo.
Once the Claim has been settled by the carrier, the carrier may request to take possession of the cargo for salvage pick up. You shall be responsible for making the damaged cargo reasonably available to the carrier for the pick up. In this instance, a carrier may sell the salvaged freight to offset or otherwise recover those damages paid to You under the Claim. You should not dispose of damaged freight until a determination of liability has been made, or you may forfeit Your ability to recover under the Claim.
1. Disposal of freight before the carrier or its insurer is able to inspect the cargo will result in a rejection of the Claim and waive Your right to any compensation for damages due under the Claim.
Under no circumstance should You call to arrange or otherwise secure alternate expedited transportation to replace the cargo damaged in the shipment and expect the carrier to pay the expedited freight costs. You must allow LSCS to arrange replacement shipments for you.
It is understood and agreed that the freight charges for all shipments subject to the Claim must be paid by You prior to and in order for LSCS to process or any carrier to settle a Claim. LSCS will ensure that all applicable freight charges are incorporated into the Claim process.
By clicking on the “Submit a Claim” link and completing the Claim Entry Form, You acknowledge and agree that You are the sole party entitled, and the only party with rights, to submit this Claim. Further, You acknowledge and agree to defend and hold LSCS harmless from any and all cost, expense, loss, liability, or damage (including reasonable attorneys fees) arising from or in any way relating to any Claims brought by third parties with respect to the same cargo sought under Your Claim.

LSCS, which operates solely as property broker under MC 415219, is not responsible for any Claims whether or not denied by the carrier. If You provide additional evidence following a carrier’s denial of a Claim and before the nine (9) month anniversary of the delivery date of the applicable shipment or, in the event of non-delivery, nine (9) month anniversary of the scheduled or originally estimated delivery date of the shipment, LSCS will reopen the Claim on the Your behalf and provide such additional evidence to the carrier for review.

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